Simple Netmail Support Plans

Having a Support Plan that's right for you should be simple. By default, Netmail includes our Premium 24/7 Support Plan which is designed to adequately meet the requirements of most organizations. However, you may want to choose our Dedicated Support Plan which promises you a shorter response time, a yearly audit, and provides you with a member of our Support Team dedicated to your account. Contact us to learn more about our Dedicated Support Plan.

Need help installing Netmail? Check out our Fast Track Program, which will help you get up to speed quickly.

    • Premium 24/7

      • Email Support
      • Unlimited Telephone Support
      • Response Time: 4 hours*
      • Support Hours: 24/7
    • Dedicated

      • Email Support
      • Unlimited Telephone Support
      • Response Time: 1 hour*
      • Support Hours: 24/7
      • Yearly on-site email audit
      • Dedicated Access to Backline
** during business hours (9am – 5pm EST).