Simple Netmail Support Plans

Having a Support Plan that's right for you should be simple. Our Dedicated, Advantage 24, Advantage, and Essential Support Plans offer you varying levels of access and are designed to meet your unique needs, requirements, and all-important budget. Contact us to help you choose the Support Plan that's right for you.

Need help installing Netmail? Check out our Fast Track Program, which will help you get up to speed quickly.

    • Dedicated

      • Email Support
      • Unlimited Telephone Support
      • Response Time: 1 hour
      • Support Hours: 24/7
      • Yearly on-site email audit
      • Dedicated Access to Backline
    • Advantage 24

      • Email Support
      • Unlimited Telephone Support
      • Response Time: 4 hour
      • Support Hours: 24/7
    • Advantage

      • Email Support
      • Unlimited Telephone Support
      • Response Time: 4 hour
      • Support Hours: 9:00 a.m. - 5:00 p.m. EST/EDT Monday - Friday
    • Essential

      • Email Support
      • Telephone Support: 2 cases
      • Response Time: 24 hour
      • Support Hours: 9:00 a.m. - 5:00 p.m. EST/EDT Monday - Friday