Johnson Matthey

Johnson Matthey loves Netmail

Challenge

With close to 25-30TB of data distributed among 60 post offices throughout the organisation, Johnson Matthey needed a solution to help them deal with a growing volume of email. This trend prompted the company to look for a solution that would allow them to search and access this historical email data quickly, painlessly and cost effectively.

Solution

They didn’t want a solution that collected mail at the gateway because of a number of issues such as the inability to collect all internal mail and the need to run agents on the gateways. They wanted a solution that integrated with their existing email system and Netmail required no new remote management agents.

Results

An additional benefit of Netmail is its ability to provide select access to email for employees that leave the organization. With Netmail, the company is able to provide access via the archive’s web interface and no longer need to purchase licenses for inactive email accounts.

Overview

Johnson Matthey deployed Netmail Archive to be able to find and access the enormous volume of historical data in their email system, thereby simplifying email management and curbing eDiscovery costs.

Background

Johnson Matthey is a speciality chemicals company and a world leader in advanced materials technology. The group focuses on its core skills in catalysis, precious metals, fine chemicals and process technology, developing products that enhance the quality of life for millions of people round the world. Since its foundation as a precious metals assayer in 1817, Johnson Matthey has continued to develop new technology, demonstrating its ability to maintain world leadership by adapting constantly to the ever-changing needs of customers. The company employs around 8,500 people in over 30 countries across the globe and its principal activities reflect its core skills.

Business Challenge

For a global company such as Johnson Matthey with offices across all continents, email is a business-critical application. For the past 18 years, the organization has been using Novell GroupWise. Besides being a primary form of communication, GroupWise functions almost as a proxy file system as employees tend to store documents in their email accounts.

According to Tony Whitby, IT Security Officer in charge of email policy enforcement, the GroupWise system message store contains data close to 25-30TB of data distributed among 60 post offices throughout the organisation and the volumes continue to grow. This trend prompted the company to deploy a solution that would allow them to search and access this historical email data quickly, painlessly and cost effectively.

"Searching for data from backup tapes can be a costly and resource-intensive nightmare," explains Whitby. "GroupWise doesn't have the controls to allow us to search data easily and accurately. We needed a third-party solution to allow us to centralize archiving and discovery."

After looking at several options, Johnson Matthey chose Netmail Archive. They rejected the option of a solution that collected mail at the gateway because of a number of issues such as the inability to collect all internal mail and the need to run agents on the gateways. They wanted a solution that integrated with GroupWise and Netmail Archive required no new remote management agents.

"Netmail Archive was the only product we identified that was both enterprise-class and integrated well with GroupWise," says Whitby. "Netmail was able to demonstrate a solution that satisfied our key requirements. The product works extremely well and its robust search capabilities enable us to find accurate data sets quickly without having to resort to outsourced eDiscovery services."

As the Officer also tasked with enforcing compliance with respect to proper licensing, Whitby sees another benefit of Netmail Archive – that of optimizing GroupWise licensing use: "In order to provide selective access to email when people leave the organisation, their respective GroupWise account needs to be available for a period and consequently requires a GroupWise license. With Netmail Archive we can provide such access via the archive’s web interface and utilise our GroupWise licences for active users. We don't need to license inactive accounts."

Critical Requirements

  • Ability to search and access this historical email data quickly, painlessly and cost effectively
  • A solution that integrated tightly with GroupWise and required no new remote management agents

The Bottom Line

Tony Whitby IT Security Officer, Johnson Matthey